Delivery and returns
All orders are dispatched from our warehouse, we aim to dispatch all orders within 2 working days but this may vary during busy periods.
Once your order has been dispatched you will receive an email confirmation. If your order is on a tracked service this will include your tracking details. Please note you must track your delivery directly with the courier.
You will be liable for all customs tax and duty payable.
If we have been unable to deliver your iLamp and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.
Delivery charges may vary depending on the currency you are purchasing in, you will get the best price for delivery if you purchase in the currency of your delivery country (e.g. shop in USD for US delivery).
For full terms and conditions please click here.
Please note, that all orders may be subject to delay in delivery due to the Covid-19 pandemic. If your order has been shipped in the last 14 days (within the UK) or 21 days (outside of the UK), we are unable to provide further tracking information. Therefore please email us again after these time period has elapsed if your parcel has still not arrived.
Product Returns
We want you to be completely happy with your purchase. If, however, you would like to return an item, please find instructions below:
UNWANTED GOODS AND MERCHANDISE (NOT FAULTY OR DAMAGED)
All items must be received within 10 days of receipt of your delivery;
Items must be in their original saleable condition and packaging;
Customers are responsible for all return delivery costs and for the safely arrival of the package back to us.
How to return:
To return an item to us, please complete the form below;
Re-using the original packaging, tape the parcel securely, include a copy of your original receipt and post it back to us. We strongly advise you to obtain a tracking number when posting your item;
What happens next?
Once your order has reached our warehouse, we will issue you a full good’s refund (excluding postage); this could take up to 2 to 3 days after we receive the parcel back into our warehouse. Please note refunds to debit or credit cards can take around 3 days to clear, depending on your card provider.
FAULTY GOODS OR GOODS DAMAGED IN TRANSIT
We expect to be notified within one week if an item has been damaged in transit or if it is faulty upon arrival. Please email info@conflowpowergroup.com to let us know and include:
a picture of all damaged / faulty items;
quantity and description of the damaged item (s);
your order number.
You will then receive further instructions from us within 3 business days.
We’ll give you a full refund, by the same method you used to pay. If it is not possible to refund your purchase to your original payment method, then we will offer you a gift voucher for the correct value.
For full terms and conditions please click here.
To arrange a product refund, please email us: info@conflowpower.com